Whatcom County is using a legacy Tidemark software permitting
solution to manage its electronic permit tracking needs that was last updated
in 2006. Tidemark is effectively at the end of its lifecycle and has limited user
interface connectivity and ability to manage and report on current permit
processing performance. For example, it lacks an on-line public viewing portal
and it cannot provide the level of detail now needed to meet all the permit review
performance reporting requirements of RCW 36.70B.080(2)(b). Therefore, Whatcom
County has invested $2.6 million in a new permit software tracking
solution—Tyler EnerGov—and the required hardware to implement the system. The Whatcom
County Planning & Development Services, Health & Public Works Departments’
are all actively working together with the vendor to implement this new system
with an expected “go live” date of Fall 2020.
Whatcom County has identified a number of new opportunities
to improve its business processes through the use of our up to date web-enabled
GIS-centric permit software solution—Tyler EnerGov. The new permitting solution
will support new business processes, such as electronic workflow, online
payments and mobile field inspections. The new system when implemented will
provide transparency of information for the public through an online permit
portal as well as the ability to provide more detailed annual performance reports
and metrics on achieved permit processing timelines.
The following permit activity reports are generated on a
monthly and annual basis, as applicable, given the capabilities of the current
Tidemark reporting protocols.